Terms of Service

Bots Mattermost
Think Three PTY LTD

Effective Date: 13 June 2025
Last Updated: 13 June 2025

By using Bots Mattermost, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service as they may be modified from time to time in accordance with the provisions set forth herein.

1. Acceptance of Terms

Welcome to Bots Mattermost, a service provided by Think Three PTY LTD (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Think Three PTY LTD regarding your use of the Bots Mattermost platform and related services.

By accessing, using, or registering for our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our service.
These Terms apply to all users of our service, including individuals, organizations, and entities that access or use Bots Mattermost for any purpose. Your use of our service constitutes acceptance of these Terms as they may be modified from time to time in accordance with the provisions set forth herein.

You represent and warrant that you have the legal capacity to enter into this agreement and that your use of our service will comply with all applicable laws and regulations. If you are entering into this agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Bots Mattermost is an AI middleware platform that facilitates seamless integration between Mattermost communication workspaces and external AI tools, automation platforms, and intelligent services. Our platform eliminates the complexity of traditional webhook configurations and server management, enabling users to connect AI bots to their Mattermost environments through an intuitive, no-code interface.

The service provides a comprehensive integration management system that handles message routing, permission management, security protocols, and real-time monitoring of AI bot connections. Users can deploy, configure, and manage multiple AI integrations through our web-based dashboard without requiring technical expertise in server administration or API development.

Our platform supports integration with popular no-code automation tools including n8n, Flowise, Pipedream, Zapier, Make, and any AI service that provides webhook or API connectivity. The service is designed to scale with organizational needs, from individual users exploring AI integration possibilities to enterprise teams managing complex multi-bot ecosystems.

Bots Mattermost operates as a bridge service, facilitating communication between your Mattermost workspace and external AI tools while maintaining security, reliability, and ease of use. We provide the infrastructure, monitoring, and management capabilities necessary to ensure your AI integrations function reliably and securely.

3. Eligibility and Account Requirements

To use Bots Mattermost, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher. You must have the legal capacity to enter into binding contracts and must not be prohibited from using our service under applicable laws or regulations.
Account registration requires providing accurate and complete information, including a valid email address that will serve as your primary account identifier and communication channel. You are responsible for maintaining the accuracy of your account information and promptly updating any changes to ensure continued service delivery.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including passwords and authentication tokens. You agree to notify us immediately of any unauthorized access to your account or any other security breach. You will be liable for all activities that occur under your account, whether authorized by you or not.

Each user may maintain only one active account unless explicitly authorized by us for legitimate business purposes. Creating multiple accounts to circumvent service limitations, pricing restrictions, or other terms of service constitutes a violation of these Terms and may result in account suspension or termination.

Organizations using our service must ensure that all individual users within their organization comply with these Terms. The organization is responsible for the actions of all users associated with their account and must ensure appropriate supervision and compliance with applicable laws and regulations.

4. Subscription Plans and Pricing

Bots Mattermost offers multiple subscription plans designed to accommodate different user needs and organizational requirements. Our pricing structure is transparent and based on the features and usage limits associated with each plan tier.

Free Plan

Our Free Plan is available at no cost and provides an excellent starting point for users exploring AI integration capabilities. This plan includes access to one bot connection, our complimentary Echo Tool for testing and demonstration purposes, and one additional tool integration. The Free Plan allows users to experience our platform’s core functionality and evaluate its suitability for their needs without financial commitment.

The Free Plan is subject to the same terms and conditions as paid plans, including our acceptable use policies and security requirements. Users on the Free Plan receive standard support through our documentation and community resources, with access to our support team for technical issues and account-related questions.

Starter Plan

The Starter Plan is priced at $15 per month and is designed for small teams beginning to implement AI automation in their workflows. This plan supports up to 10 bot connections, includes our complimentary Echo Tool, and provides 10 additional tool integrations to accommodate growing automation needs.

The Starter Plan includes all core platform features, comprehensive monitoring and analytics, security protections, and standard customer support. This plan is ideal for small businesses, startup teams, or departments within larger organizations that are implementing focused AI integration strategies.

Pro Plan

The Pro Plan is available for $25 per month and caters to growing businesses with extensive AI integration requirements. This plan provides unlimited bot connections and unlimited additional tool integrations, along with our complimentary Echo Tool, enabling comprehensive AI automation strategies without artificial limitations.

The Pro Plan includes all platform features, advanced monitoring and analytics capabilities, priority customer support, and access to new features as they become available. This plan is designed for organizations that have committed to AI-driven productivity enhancement and require the flexibility to scale their integrations without constraints.

All subscription plans are billed monthly in advance and provide immediate access to the features and capabilities associated with the selected plan tier. Plan upgrades take effect immediately upon payment processing, while plan downgrades take effect at the beginning of the next billing cycle.

5. Payment Terms and Billing

All payments for Bots Mattermost subscriptions are processed through Stripe, a leading payment processing platform that provides secure, reliable, and compliant payment handling. By subscribing to our service, you authorize us to charge your designated payment method for the applicable subscription fees on a recurring monthly basis.

Subscription fees are billed in advance on a monthly basis, with the initial payment due upon subscription activation and subsequent payments due on the same calendar day each month thereafter. If a monthly billing date falls on a day that does not exist in a particular month, billing will occur on the last day of that month.

You are responsible for providing and maintaining current, accurate, and complete payment information, including credit card details, billing address, and contact information. You must promptly update your payment information if your payment method expires, is cancelled, or becomes invalid for any reason.

All payments are final and non-refundable. We do not provide refunds for any subscription fees, partial month usage, or unused features within your subscription plan. This no-refund policy applies regardless of the reason for service discontinuation, including voluntary cancellation, account termination, or service suspension.

In the event of payment failure, including declined credit cards, insufficient funds, or expired payment methods, we will attempt to process payment using your designated payment method for up to 7 days. If payment cannot be successfully processed within this period, your account may be suspended or downgraded to the Free Plan until payment issues are resolved.

You are responsible for all taxes, duties, and assessments associated with your use of our service, except for taxes based on our net income. If we are required to collect or pay taxes related to your subscription, such amounts will be added to your invoice or charged to your payment method.

6. Cancellation and Termination

You may cancel your subscription at any time through your account dashboard or by contacting our customer support team. Cancellation requests are processed immediately, and your account will be scheduled for downgrade to the Free Plan at the end of your current billing period.

Upon cancellation, you will continue to have access to your paid plan features and capabilities until the end of your current billing period. No partial refunds will be provided for unused time within your billing period, but you will not be charged for subsequent billing periods after cancellation.

Cancellations are pro-rated to the end of the current billing month, meaning you retain full access to your paid plan features until your billing period expires. After the billing period ends, your account will automatically transition to the Free Plan with its associated limitations and features.

We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment of fees, or any conduct that we determine, in our sole discretion, to be harmful to our service, other users, or our business interests. Account termination for cause may result in immediate loss of access without refund of any prepaid fees.

In cases of account termination for violation of terms, we may, at our discretion, delete your account data, bot configurations, and integration settings. We recommend regularly backing up important configuration data to ensure you can recreate your integrations if necessary.

If we discontinue the Bots Mattermost service entirely, we will provide at least 30 days advance notice and will assist users in exporting their configuration data to facilitate migration to alternative solutions.

7. User Data and Privacy

Your privacy and data security are fundamental to our service philosophy. We collect and process only the information necessary to provide our integration services, including account information, workspace configuration settings, and bot conversation data when specifically enabled by you.

You retain full ownership and control over all data you provide to our platform, including bot configurations, integration settings, workspace connections, and any conversation data that you choose to store. We do not claim any ownership rights to your data and will not use your data for any purpose other than providing our services to you.

Bot conversation data storage is entirely optional and under your control. You can enable or disable conversation logging for each bot integration independently, and you can delete stored conversation data from our database at any time through your account dashboard or by contacting our support team.

We implement comprehensive security measures to protect your data, including encryption at rest using AES-256-GCM, secure transmission protocols, access controls, and regular security monitoring. Our security practices are designed to meet enterprise standards and comply with applicable data protection regulations.

We do not share, sell, or otherwise disclose your data to third parties except as necessary to provide our services or as required by law. Our detailed privacy practices are outlined in our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that your use of our service complies with applicable data protection laws and regulations, including obtaining necessary consents for any personal data that may be processed through your AI integrations.

8. Intellectual Property Rights

The Bots Mattermost platform, including all software, technology, designs, graphics, text, and other content, is owned by Think Three PTY LTD and is protected by copyright, trademark, and other intellectual property laws. We retain all rights, title, and interest in our platform and related intellectual property.

You are granted a limited, non-exclusive, non-transferable license to use our platform solely for your internal business purposes in accordance with these Terms. This license does not grant you any rights to modify, distribute, reproduce, or create derivative works based on our platform or its components.

You retain all rights to your data, bot configurations, integration settings, and any content you create or upload through our platform. By using our service, you grant us a limited license to use your data solely for the purpose of providing our services to you, including processing, storing, and transmitting your data as necessary for platform operation.

You represent and warrant that you have all necessary rights and permissions to use any data, content, or integrations you configure through our platform, and that your use does not infringe upon the intellectual property rights of any third party.

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your intellectual property rights have been violated through our platform, please contact us with detailed information about the alleged infringement.

Any feedback, suggestions, or improvements you provide regarding our platform may be used by us without restriction or compensation to improve our services and develop new features or capabilities.

9. Acceptable Use Policy

You agree to use Bots Mattermost in compliance with all applicable laws, regulations, and these Terms. You are solely responsible for ensuring that your use of our platform and any AI integrations you create comply with all relevant legal requirements in your jurisdiction.

You may not use our platform for any illegal, harmful, or abusive purposes, including but not limited to activities that violate privacy rights, infringe intellectual property, distribute malicious software, engage in harassment or discrimination, or facilitate fraudulent or deceptive practices.

You are prohibited from attempting to gain unauthorized access to our platform, other users’ accounts, or any systems or networks connected to our service. This includes activities such as hacking, password mining, or any other means of unauthorized access or security circumvention.

You may not use our platform in any manner that could damage, disable, overburden, or impair our service or interfere with other users’ ability to use the platform. This includes activities such as denial of service attacks, excessive API usage, or any other disruptive behavior.

You are responsible for the security and appropriate use of any AI tools or external services you integrate through our platform. You must ensure that your integrations comply with the terms of service of those external platforms and do not violate any applicable usage restrictions or policies.

We reserve the right to investigate any suspected violations of this Acceptable Use Policy and to take appropriate action, including account suspension or termination, removal of content, or cooperation with law enforcement authorities as necessary.

10. Service Availability and Limitations

While we strive to provide reliable and consistent service, Bots Mattermost is provided on an “as is” and “as available” basis without warranties of any kind. We do not guarantee uninterrupted or error-free operation of our platform, and service availability may be affected by factors beyond our control.

Scheduled maintenance, system updates, security patches, and infrastructure improvements may occasionally require temporary service interruptions. We will make reasonable efforts to minimize such interruptions and provide advance notice when possible, though emergency maintenance may be performed without prior notice.

Your use of our platform is subject to the usage limits and restrictions associated with your selected subscription plan. Exceeding these limits may result in service degradation, temporary restrictions, or automatic plan upgrades depending on your account settings and the nature of the overage.

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time, with or without notice. While we will make reasonable efforts to provide advance notice of significant changes, we cannot guarantee continued availability of any specific feature or capability.

Third-party integrations and external AI services connected through our platform are subject to the availability and terms of those external providers. We are not responsible for the performance, availability, or functionality of third-party services, though we will make reasonable efforts to maintain compatibility and provide support for integration issues.

11. Disclaimers and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOTS MATTERMOST AND ALL RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INFORMATION, OR SERVICES AVAILABLE THROUGH OUR PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THINK THREE PTY LTD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US, AND THAT WE WOULD NOT PROVIDE THE SERVICE WITHOUT SUCH LIMITATIONS.

12. Indemnification

You agree to defend, indemnify, and hold harmless Think Three PTY LTD, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or relating to your use of our service, your violation of these Terms, or your violation of any rights of another party.

This indemnification obligation includes, but is not limited to, claims arising from your bot configurations, AI integrations, data processing activities, or any content you transmit through our platform. You acknowledge that your use of external AI services and automation tools through our platform may create additional indemnification obligations under the terms of those services.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You may not settle any claim subject to indemnification without our prior written consent.

This indemnification obligation will survive termination of these Terms and your use of our service, and will apply regardless of whether the claim arises during or after your use of our platform.

13. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or relating to your use of Bots Mattermost shall be governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles that would result in the application of the laws of another jurisdiction.

Any legal action or proceeding arising out of or relating to these Terms or your use of our service shall be brought exclusively in the courts of competent jurisdiction located in Australia. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute through good faith negotiations with us. You may contact our support team to initiate dispute resolution discussions, and we will make reasonable efforts to resolve any legitimate concerns or disagreements.

If informal resolution is not successful, you agree that any dispute will be resolved through individual legal action rather than class action, collective action, or representative proceedings. You waive any right to participate in class action lawsuits or class-wide arbitration against us.

This dispute resolution provision will survive termination of these Terms and will apply to all claims arising out of or relating to your use of our service, regardless of when such claims arise or are discovered.

14. Modifications to Terms

We reserve the right to modify these Terms at any time to reflect changes in our service, legal requirements, or business practices. When we make material changes to these Terms, we will provide notice through email, platform notifications, or other appropriate communication methods.

For material changes that significantly affect your rights or obligations, we will provide at least 30 days advance notice before the changes take effect. Non-material changes, such as clarifications or formatting improvements, may be made without specific notice, though the updated Terms will always be available on our platform.

Your continued use of our service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue using our service and may cancel your subscription in accordance with our cancellation policies.

We encourage you to review these Terms periodically to stay informed about any changes that may affect your use of our service. The most current version of these Terms will always be available on our platform with the effective date clearly indicated.

15. General Provisions

These Terms constitute the entire agreement between you and Think Three PTY LTD regarding your use of Bots Mattermost and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, relating to the subject matter herein.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Our failure to enforce any provision of these Terms or to exercise any right or remedy available to us shall not constitute a waiver of such provision, right, or remedy, nor shall it preclude future enforcement of that provision or exercise of that right or remedy.

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms and any rights or obligations hereunder at any time without notice or consent, including in connection with a merger, acquisition, or sale of assets.

These Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns. Nothing in these Terms creates any third-party beneficiary rights or any agency, partnership, or joint venture relationship between the parties.

Any notices required or permitted under these Terms must be in writing and delivered to the appropriate party at the contact information provided in your account or as otherwise specified by us. Notices will be deemed delivered when sent to the email address associated with your account.

16. Contact Information

If you have questions about these Terms of Service, need clarification about any provisions, or wish to report violations of these Terms, please contact us through the following channels:

Email: support@think3.co
Mailing Address:
Think Three PTY LTD
84/80 McIntyre St, Hendra 4011, QLD Australia

For urgent matters related to account security, service disruptions, or potential violations of these Terms, please use our priority contact methods to ensure prompt attention and appropriate response.