Product Research
Plan and execute research to identify challenges teams face when integrating AI agents into Mattermost, with the goal of validating the need for a no-code middleware solution. Findings will guide product direction and core feature design.
Objective:
Conduct focused research to validate the need for a middleware platform that connects AI agents to Mattermost with minimal configuration.
Goals:
- Understand current friction points teams face when integrating AI agents into Mattermost
- Identify existing workflows involving Mattermost bots, webhooks, and external automation tools
- Evaluate how popular no-code platforms like Zapier, n8n, and Flowise are being used for AI tasks
- Explore the limitations of Mattermost’s native bot system regarding message routing, access control, and extensibility
- Define a core user persona and primary use cases based on real-world pain points
Outcome:
Insights gathered will shape the product direction and determine whether a no-code, permission-aware middleware layer for AI bots is a validated problem worth solving.